SSL Requirements

The Enterprise Server enabled for SSL requires a valid certificate assigned to port 443. If the Enterprise Server is configured to use SSL and there is no valid certificate assigned to this port, the server fails to connect to this port. If there are valid certificates in the Enterprise Server's local certificate store, you can assign a valid certificate to this port during the installation process; if not, you can configure the port before installation. For more information about configuring your Enterprise Server and SSL, see the whitepaper Securing Connections in MiContact Center: https://mitel.custhelp.com/app/answers/answer_view/a_id/1010137/loc/en_US.

Note:
  • In the SSL-enabled MiContact Center Business setup, ensure that the speech-grammar URI path(https://FQDN/MiccConfig/api/v1/SpeechGrammars/XMLfile) is accessible to the Nuance Speech Server (NSS), because, the grXML files (speech-grammar files) are hosted on the config service.
  • The FileSyncServer web application is no longer hosted by the config service on port 7004. It is now hosted by the MiCCConfig web application in IIS, under the default website, and is covered by the certificate assigned to port 443.
To assign the certificate to port 443:
  1. Open Internet Information Service (IIS) Manager.
  2. Expand the list across your PC name.
  3. Expand the list at Sites. This displays Default Web Site.
  4. Right-click Default Web Site and from the drop-down list, select Edit Bindings….
  5. In the Site Bindings window, click Add….
  6. From the Type: drop-down list, select https.

    The IP address field displays All Unassigned.

  7. In the Port: field, enter 443.
  8. From the SSL certificate: drop-down list, select your preferred certificate. This certificate must be valid one and issued by a trusted certificate authority.
  9. Click OK. The Site Bindings window now lists the new binding.
  10. Click Close.
  11. From the File menu exit IIS Manager.
  12. Restart the IIS.
↑