Recommendations

Telephony Service > Subscribers > Rights > General Settings (1.4.1)

If 'Nuisance calls tracking' is enabled and an agent using Ignite has a customer on hold and is in a consultation call, they must be careful not to click 'Remove Hold' while the nuisance tone is playing. If they do so, the call will be lost.

We recommend you disable the following field. Set the following field with the following value:

Nuisance calls tracking UNCHECKED
Parent topic: MiV5000 Simple Configuration - After 7.2
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