Configuring the Make Call activity

The Make Call activity prompts an associated port to process an outbound call to a specified destination. This destination can be retrieved from a data source including a SQL database, an Excel file, a Web Service call, or custom variable. For example, you can use the Make Call activity as part of an outbound workflow designed to contact customers during an advertising campaign. You can assign the Make Call activity a destination, set the amount of time the port has to make the call before IVR Routing terminates the action, and add new devices to Make Call activity destinations.

The next step depends on the result when the Make Call activity calls the destination:
  • If the call to the destination times out, the call routes through the No Answer branch
  • If the destination is busy, the call routes through the Destination Busy branch
  • If the destination does not match an existing phone number, the call routes through the Invalid Destination branch
  • If the Make Call activity encounters a failure and does not make the call, the call routes through the Failure branch
  • If the destination answers, the call routes through the Success branch
The Make Call activity is available in
  • Outbound workflows
  • Outbound subroutines
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