Configuring the Set Variables activity

The Set Variables activity enables IVR Routing to take values generated within a workflow or static, predefined values and use them to populate variables for use later in the same workflow. For example, you can use the Set Variables activity to populate a variable with a caller’s choice of service language. IVR Routing can use this information later in the workflow to direct callers to a queue with service in the appropriate language. You can determine the variables to be populated in Set Variables activities.

For security and privacy reasons, variables that use any masking cannot be used with the Set Variables activity.