Configuring the Subroutine activity

The Subroutine activity represents a set of workflow steps that can be inserted at any point in a workflow or in multiple workflows. Editing the subroutine changes all instances of that subroutine in workflows, enabling you to edit multiple workflows using a single point of configuration. The Subroutine activity is an efficient means of replicating and configuring workflow segments. For information on subroutines, see "Building subroutines".

You can assign IVR Routing’s default Management or Callback subroutines to the activity, or build a subroutine to assign to the activity.