Extension Now column heading definitions
The following table indicates the current status of the extension and describes the real-time and over-the-business-day Extension Now extension statistics.
Term |
Meaning |
|---|---|
Media Server |
The extension’s media server |
Name |
The extension name |
Reporting |
The extension’s reporting number Note:
The extension reporting number is also its dialable number. |
Last Event Recd |
The most recent time an extension event occurred |
ACD Time |
The duration of ACD (Ring Group) interactions handled, from extension pickup to completion (not including hold time) |
ACD Hold Time |
The duration of time ACD (Ring Group) interactions spent on hold |
Non ACD Time |
The duration of Non ACD interactions handled, from extension pickup to completion (not including hold time) |
Non ACD Hold Time |
The total time for Non ACD calls put on hold |
Out Time |
The number of outbound calls made by the extension |
Out Hold Time |
The duration of time outbound calls spent on hold for extensions |
DND Time |
The duration of time where Do Not Disturb was the overriding state for the extension |
DND Cnt |
The number of times the extension entered the Do Not Disturb state |
ACD Cnt |
The total number of ACD (Ring Group) calls answered by the extension |
Shrt ACD Cnt |
The total number of ACD (Ring Group) calls answered by the extension that lasted less than the Short Handle parameter |
ACD Hold Cnt |
The number of times the extension put ACD (Ring Group) calls on hold |
Non ACD Cnt |
The total number of Non ACD calls answered by the extension |
Non ACD Hold Cnt |
The number of times Non ACD calls were put on hold |
Out Cnt |
The total number of outgoing calls the extension made |
Out Hold Cnt |
The total number of times the extension put outgoing calls on hold |
Calls Per Hour |
The average number of incoming ACD calls answered by the extension per hour since the extension was logged in |
On Failover |
Indicates whether or not the extension has failed over to the secondary media server |
Not Present Time |
The duration of time the extension was in service but not present in a Ring Group |
Avg Handl |
The average amount of time the extension spent handling ACD interactions (ACD Time divided by ACD Count, excluding ACD Hold Time) |
Occp |
The total time the extension spent in an occupied state (occupied state excludes idle time) |