Associating workflows to queues
Inqueue workflows must be associated to at least one queue in order to go live in the system. We recommend associating a single Inqueue workflow to a single queue. This avoids the potential confusion of having changes to an Inqueue workflow reflected in multiple queues. If you associate an Inqueue workflow to a queue that already has an Inqueue workflow associated to it, the newly associated Inqueue workflow replaces the existing Inqueue workflow.
We also recommend modifying an Inqueue workflow from the Routing tab of a selected queue. This automatically associates the workflow to the queue. Workflows built from the Workflows page can be associated to queues as follows.
Workflows execute once validation is enabled and any programming and configuration errors are corrected. For more information, see "Validating workflows".
- Select Multimedia > Workflows, and select the Inqueue workflow.
- Click Queue Membership.
- Under Available members, select the queues to which the
workflow is associated and click >.
To associate all queues to the workflow, click '>>'.
- Click Save.