Mail server requirements

Contact centers using mail servers other than Exchange Server, Exchange Online, or Google Apps for Business must confirm that
  • The mail server supports IMAP version 4
  • The mail server can maintain a reliable connection to the Enterprise Server
In addition, we recommend that
  • The mail account from which Multimedia Contact Center retrieves emails supports aliases.
    Note:

    To simplify deployment, we recommend administrators configure a single email account from which Multimedia Contact Center retrieves contacts, and configure additional email addresses as aliases to this account. For more information, see "Integrating Multimedia Contact Center with mail servers".

Multimedia Contact Center supports non-empty Namespace IMAP providers. For information on configuring a mail server, other than Exchange Online, Google Apps for Business, or Exchange Server, consult the following Mitel Knowledge Base article: http://micc.mitel.com/kb/KnowledgebaseArticle51977.aspx.

Note:

IMAP or SMTP connections through web proxies are not supported.

For a list of supported Exchange versions, see the MiContact Center Business and MiVoice Analytics System Engineering Guide MiContact Center Business System Engineering Guide.

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