Naming workflows

For administrative and reporting purposes, you must give workflows unique names and system names. A system name is used by Multimedia Contact Center to identify the workflow. A name labels the workflow for the user to see.

To name a workflow associated to a media server
  1. Click Multimedia > Media servers.
  2. Select the Media server and select either Inbound Routing or Response Routing.
  3. In the Properties pane, provide a Name and System Name for the workflow. The Name and System Name must be unique.
  4. Click Save.
To name a workflow associated to a queue
  1. Click Multimedia > Queues.
  2. Select the queue and select Routing.
  3. In the Properties pane, provide a Name and System Name for the workflow. The Name and System Name must be unique.
  4. Click Save.
To name a workflow not associated to a media server or queue
  1. Click Multimedia > Workflows and select the workflow.
  2. Click Properties and type a Name for the workflow. The Name must be unique.
  3. Type a System Name for the workflow. The System Name must be unique.
  4. Click Save.
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