Sending emails with the Email activity

The Email activity sends emails from within a workflow, with or without attachments, to recipients via an SMTP server connection configured in YourSite Explorer. For example, an administrator can use the Email activity to send auto-acknowledgement messages to inbound emails.

Email activity templates support HTML and text-based content. Template fields can be populated with variables, and attachments can be populated with variables or files.

You can set email properties to avoid sending multiple auto- response emails when an incoming email is requeued or transferred.

The Email activity is available to all Multimedia Contact Center workflows.