Tagging email and SMS interactions as No Reply Needed

Supervisors can mark email and SMS interactions in an Interactive Visual Queue monitor as requiring no reply, such as out of office emails, removing them from the queue.

To tag an email and SMS interaction as No Reply needed
  1. In the Queued media grid, select the interaction you want to tag as No Reply needed.

    Select multiple interactions by holding CTRL or Shift and clicking the emails.

  2. Right-click the row of the interaction you want to tag as No Reply needed.
  3. Click No Reply.
Note:
  • Multimedia interactions in queue tagged as Junk or No Reply from Interactive Visual Queue and Ignite are not included in queue Handled, Completed, and Offered counts.
  • If you are licensed to access multimedia functionality in Ignite, you can alternatively tag email and SMS interactions as No Reply Needed using Ignite. See "Marking emails as No Reply and Junk" and "Marking SMS contacts as No Reply and Junk".
Parent topic: Redirecting interactions
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