Adding fixed jobs

To add a job for a fixed shift

1. Click the Configuration tab.
2. In the Schedules group, click Schedule.
3. In the left pane, click Jobs.
4. In the right pane, click the Fixed Jobs tab.
5. Click Add.
6. After Name, type the name of the job.
7. Click Create.
8. If the job involves work on ACD calls, ensure the check box under Is ACD is selected.
9. Under Time into Shift, type the time from the beginning of the shift at which the job must start
10. Under Duration, type the duration of the job.
11. Under Color, select a color for the job.
12. Click OK.