Adding variable jobs

To add a job for a variable shift

1. Click the Configuration tab.
2. In the Schedules group, click Schedule.
3. In the left pane, click Jobs.
4. In the right pane, click the Variable Jobs tab.
5. Click Add.
6. After Name, type the name of the job.
7. Click Create.
8. If the job involves work on ACD calls, ensure the check box under Is ACD is selected.
9. Under Color, select a color for the job.
10. Click OK.