Configuring adherence parameters

To configure adherence parameters
  1. In Workforce Scheduling, click the Configuration tab.
  2. In the Adherence group, click Adherence Configuration.

    The Adherence Parameters window opens.

  3. In the left pane, expand the event type list and select the event to which you want to add relevant adherence states.
  4. Under Event start tolerance (hh:mm) , specify the times before and after which an employee state will be reported on as out of adherence.
  5. Under Event end tolerance (hh:mm), specify the times before and after which an employee state will be reported on as out of adherence.
  6. Under Available states, select the states which are relevant for the specified event type and click > to move the state to the Assigned states list.
  7. Repeat the above steps for each event type for which you want to configure adherence parameters.
  8. Click OK.
Parent topic: Configuring adherence preference
↑