Configuring state groups

To configure a state group
  1. In Workforce Scheduling, click the Configuration tab.
  2. In the Adherence group, click State groups.

    The State groups window opens.

  3. Click Add.
  4. Type a name for the state group and click Create.
  5. Under Available states, select the states that are relevant for the state group and click > to move the state to the Assigned states list.
  6. Repeat steps 2-5 for each state group you want to configure.
  7. Click OK.
Parent topic: Configuring adherence preference
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