Configuring warnings

Warnings notify you when you try to schedule events outside of your scheduling parameters.

You can set the following warnings:

Schedule warnings
Shift warnings
Break warnings
Job warnings
Overtime warnings
Time Off warnings
Employee scheduling warnings
Schedule Builder warnings
Employee selection warnings

To configure warnings

On the application menu, click Preferences.
Click the Warnings tab.
Ensure the check boxes of the warnings you want to configure are selected.
See the following table.
Click OK.

Table 1. Warnings
Warning	Description
Scheduling work on company holidays	notifies you when events are scheduled on company holidays
Scheduling work outside business hours	notifies you when you try to schedule events outside of your contact center’s business hours
When scheduling outside employee's availability	notifies you when you try to schedule employees who are not available at the specified time
Violates Length of Service Qualifications	notifies you when an employee has worked fewer or more months required to qualify for a specific type of time off
Exceeds accrued hours	notifies you when an employee is scheduled for more time off hours than is available to that employee at that time
Exceeds Maximum Scheduling Limit	notifies you when an employee is scheduled for more time off hours than specified for that type of time off
Less than Minimum Scheduling Limit	notifies you when an employee is scheduled for fewer time off hours than specified for that type of time off
Employee does not have required skills	notifies you when an employee does not have the required skills for the job for which they are scheduled
Exceeds Daily Maximum Work Hours	notifies you when an employee is scheduled for more hours in a day than defined by the parameter for that shift
Below Daily Minimum Work Hours	notifies you when an employee is scheduled for fewer hours in a day than defined by the parameter for that shift
Exceeds Weekly Maximum Work Hours	notifies you when an employee is scheduled for more hours in a week than defined by the parameter for that shift
Below Weekly Minimum Work Hours	notifies you when an employee is scheduled for fewer hours in a week than defined by the parameter for that shift
Exceeds Yearly Maximum Work Hours	notifies when an employee is scheduled for more than the annual maximum hours required
Below Yearly Minimum Work Hours	notifies you when an employee is scheduled for less than the annual minimum hours required
Start time outside of specified range	notifies you when an employee’s shift is scheduled to start before (minimum) or after (maximum) the parameters defined for that shift
Within Minimum Time Between Shifts	notifies you when an employee is scheduled to start another shift too soon following the one previously completed
Below hours worked to qualify	notifies you when an employee is scheduled for a break before working enough hours after the last break in that shift to qualify for another break
Starting before earliest start time	notifies you when an employee is scheduled for the first break in a shift before a break can be taken
Ending after latest end time	notifies you when an employee is scheduled for the last break in a shift after a break can be taken
Removing an employee from a schedule	notifies you when you attempt to delete an employee from the schedule
Accepting a generated schedule	notifies you when you attempt to save a schedule you have built
Scheduled shift will cause overtime	notifies you when a shift qualifies an employee for overtime

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