Mass applying time off

You can apply time off to any or all agents in a schedule simultaneously.

To mass apply time off
  1. Click the Tools tab.
  2. In the Bulk Operations group, click Time Off.

    The Timeoff Mass Insert dialog box opens.

  3. Select a schedule from the Schedules drop-down list.
  4. Hold down CTRL and then click the agents to which you want to apply the time off type. If you want to select all agents, click Select All.
  5. Under Time off, select the time off type from the list.
  6. Select the start and end dates, days of the week, and start and end times for the time off type.
  7. After selecting the time off time, select Mark remaining periods of the day as unavailable if you want the hours outside of the start and end times to be unavailable for scheduling.
  8. Click OK.
Parent topic: Creating and adjusting schedules manually
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