Modifying Contacts Offered

You can modify the Contacts Offered value for one or several time intervals simultaneously. When you select to modify a value, either Historic or Current, it is applied as the new Current value.

This section explains how to:
  • Modify the Contacts Offered parameter on the forecast grid
  • Modify an interval’s Contact Offered parameter

The following procedures take place in an active Forecasting tool window.

To modify the Contacts Offered parameter on the forecast grid
  1. Click Modify... > Contacts Offered.

    See the following figure.

  2. Under Specify how you want to change the Contacts Offered value(s), specify how you want to modify Contacts Offered:
    • Increase or decrease Contacts Offered by a specific number of calls
    • Increase or decrease Contacts Offered by a specific percentage
    • Set the Contacts Offered to a specific number of call
  3. Under Apply the changes to the following data source, specify if you want to modify the original value or the current grid value.
  4. Under Apply to times, select the days and time interval for which you want to modify Contacts Offered.
  5. Under Apply to media type, select the media types for which you want to modify Contacts Offered.
  6. Click Apply.
To modify an interval’s Contacts Offered parameter
  1. Select an interval row, click the cell for Current Contacts Offered.
  2. Set the Current Contacts parameter for the interval.
Figure 1. Contacts Offered window


Parent topic: Modifying historical data
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