Setting up the soft phone
The functionality of Contact Center PhoneSet Manager and Contact Center Softphone is similar. For simplicity, we will use soft phone when referring to features and functionality common to both applications.
Note:
Before you set up the soft phone on your client computer, ensure your network administrator has configured your soft phone as a 5020 IP phone on the telephone system.
To set up a client computer to use the soft phone
- Consult your network administrator to confirm your soft phone extension number.
- Ensure your headset is connected.
- Configure sound and audio device properties.
Note:
Contact Center Client's PhoneSet Manager function is not supported for use in conjunction with MiCollab Softphone.
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