Using Camp on

The Camp on feature is available when you make a call to an extension and receive a busy signal because the employee is already on a call. Camp on notifies the employee you are attempting to call with a series of audible beeps.

Note:
  • Callers cannot camp on to your extension if you have call forwarding or voice mail configured on the extension.
  • You cannot camp on to an extension that is in Make Busy or Do Not Disturb.
To camp on to an extension
  1. In the dial box, type an extension number.
  2. Click Dial.
  3. If you receive a busy signal, click Camp on.

    The employee you called will hear a series of beeps and can click Retrieve to place the caller on hold and speak with you. After speaking with you, the employee can click Swap to return to the caller.

Parent topic: Handling calls using Contact Center PhoneSet Manager
Parent topic: Handling calls using Contact Center Softphone
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