Configuring telephone system settings

To configure telephone system settings
  1. Click the Telephone system settings tab.
  2. Click System options.
  3. After Feature access code for silent monitoring, type the feature access code used for silent monitoring, as programmed on the 3300 ICP telephone system. Both silent monitoring and agent greeting requires a value for this field.
    Note:

    The feature access code for silent monitoring must be unique and up to four digits in length. Do not use * and # alone to define feature access codes.

  4. If applicable, after Replacement Access Code, enter the replacement access code programmed on the telephone system.
  5. If applicable, after Registration Access Code, enter the registration access code programmed on the telephone system.
  6. After ACD Make Last Agent Unavailable on No Answer, select Yes by default.
  7. After ACD Real-Time Events Feature Level, set the value to 1.
  8. After ACD Make Busy Walk Away Codes, select Yes by default.
  9. Click SMDR options.
  10. If applicable, correct the SMDR Options settings.

    For the SMDR Options settings list, see the following table.

  11. Click Class of Service and select a Class of Service number.

    The properties for the selected Class of Service are shown in the right-hand pane.

  12. After Default type, enter the Class of Service type.
  13. After Comment, enter a description for the Class of Service.
  14. Select Yes for the following Class of Service options:
    • HCI/CTI/TAPI call control allowed

      Selecting Yes enables the softphone extensions and IVR Routing ports to be controlled by the host computer.

    • HCI/CTI/TAPI monitor allowed

      Selecting Yes enables an HCI monitor to be initiated against softphone extensions and IVR Routing ports.

    • SMDR external

      Selecting Yes enables trunking SMDR.

    • SMDR internal

      Selecting Yes enables SMDR internal records to be generated.

  15. After Call forward delay, enter the amount of time to wait before forwarding a call.
  16. After Call forward no answer timer, enter the amount of time to wait for a forwarded call to be answered.
  17. Select Yes or No for the following additional Class of Service options:
    Note:

    You will receive a warning in YSE if you choose a Class of Service option that is not recommended.

    • Message waiting

      This option permits a phone to enable and disable message waiting notification on another phone.

    • Message waiting audible tone notification

      This option enables message waiting notifications to take the form of a tone every time the phone goes off-hook.

    • Do not Disturb

      This option enables users to change their Do not Disturb status and prevents the phone from ringing on incoming calls.

    • Do not Disturb permanent

      This option sets the phone permanently in Do not Disturb.

    • Public network access via DPNSS

      This option enables devices to originate calls to directory numbers on the PSTN. Selecting 'No' disables network access.

    • Suppress simulated CCM after ISDN progress

      This option prevents the PBX from sending an answer message to a party calling on an ISDN trunk, preventing systems using MiTAI or HCI to play ringback or call processing tones when the call is answered.

      Note:

      Enable this option on end nodes only. Do not enable this option on transit nodes.

    • Recorded Announcement Device

      This option enables RAD ports to play recorded messages for one-way, outgoing audio.

    • Accept hot desk login

      This option enables a hot desk login on a device.

    • Voice mail port

      This option enables the voice mail system to uniquely identify the party that is receiving a message.

    • External hotdesk user – answer confirmation

      This option forces an external hotdesk user to press a DTMF key to answer incoming calls.

  18. After Answer Plus Message Length Timer, specify an amount of time to apply to MiVoice Business RAD messages. The time specified should equal the time it takes for the RAD message to play.
  19. After Answer Plus Expected Off-hook Timer, specify the amount of time the RAD can be off-hook and not playing messages before it requires servicing and is removed.
  20. After Work Timer, specify the amount of time agents can be in a Class of Service Work Timer state. For information on Work Timer, see "Configuring Work Timer".
    Note:
    • This timer applies to ACD extensions only
    • Class of Service Work Timer maximum duration is 4 hours.
  21. Click Class of Restriction.
  22. Select a Class of Restriction.

    The properties for the selected Class of Restriction are shown in the right-hand pane.

  23. After Do you want this Class of Restriction to be the default setting?, select Yes or No.
  24. After Classes of Restriction for the group, enter the Class of Restriction numbers to include in the group.

    You may specify a range of numbers. Separate numbers using dashes or commas. For example, 1 through 9 may be entered as 1-9, or a combination of individual numbers and ranges may be entered as 1,2,3,7-10,13.

    Note:

    Class of Restriction numbers must be entered in ascending order within each group.

  25. Click Cluster Setting.
  26. If this media server is part of a Mitel cluster, under Cluster setting, select the This media server is part of a Mitel cluster check box.
  27. If this media server is part of a Mitel cluster, after Cluster ID, type the cluster ID.

    The cluster ID can be found on the telephone system.

  28. If this media server is part of a Mitel cluster, after Cluster name, select the cluster name.
  29. If this media server is part of a Mitel cluster, after;Cluster ID Digits, type the digits used to identify the cluster.
    Note:

    After synchronization, cluster settings will automatically align with the telephone system settings and these fields will auto-populate.

  30. Click Save.
  31. If you want to enable call recording, see "Call recording".
Table 1. SMDR Option Settings

SMDR Option

Value

Extended digit length

Yes

MCD - Report transfers

All

Network format

Yes

Report Account Codes

Yes

Report incoming calls

Yes

Report internal calls

Yes

Report meter pulses

No

Report outgoing calls

Yes

SMDR record transfer

Yes

System identification

Yes

Time change report

Yes

24-hour time reporting

Yes

ANI/DNIS/ISDN/CLASS number delivery reporting

Yes

OLI node ID format for incoming trunk calls

  

Extended time to answer

Yes

Standardized network OLI

Yes

Standardized call ID format

Yes

Suite services reporting

No

Report internal unanswered calls

No

SMDR extended reporting level 1

Yes

SMDR extended reporting level 2

Yes

Report attendant name

Yes

Account Code number for internal calls

Yes

Path reporting number for internal ACD2 calls

Yes

SMDR Meter Unit Per Station

No
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