Configuring the Variable Compare activity

The Variable Compare activity routes calls through workflow branches by comparing information, stored in either custom or system variables, against specified conditions.

For example, you can use Variable Compare to create a priority branch for customers with Gold membership. The Variable Compare activity compares a variable for Gold membership against a customer’s actual membership level. If the customer’s membership information compares positively against the criteria for the Gold branch then the caller is routed to the priority branch. Customers whose membership information does not match the criteria for the Gold branch are routed to the No Match branch.

You can apply branching conditions to Variable Compare activities, and you can group variable conditions to determine how IVR Routing directs callers through the workflow.