Edit the subject of a case

To edit the subject of a case
  1. Click Cases to display a list of all cases,
  2. Locate and click the required case from the list.

    The details are displayed in the right pane. The default subject is based on the most recent interaction associated to the case, relevant to the interaction media type.

  3. Click Edit Subject icon.
  4. Enter the subject in the text box.
  5. Click Save.
Parent topic: Working with cases in Ignite(WEB)
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