Configuring sites for web callbacks

Configuring sites for web callbacks

For each site in your contact center, you must specify the maximum number of web callback requests that can be generated by a single IP address per hour.

To configure the maximum number of web callback requests that can be generated by a single IP address per hour

1. Click YourSite => Site.
2. Select a site.
3. Click the Callback Requests tab.
4. After Web callback hourly submission limit per user, select the number of callbacks that can be submitted from a single IP address per hour.
5. Click Save.