Flag a case as resolved

To flag a case as resolved
  1. Click Cases to display a list of all cases.
  2. Locate and click the required case from the list.

    The details are displayed in the right pane. Any new case that is responded to, is flagged as Waiting for customer and denoted by an orange badge.

  3. Click the Resolve icon. A confirmation window is displayed.
  4. Click OK.
Parent topic: Working with cases in Ignite(WEB)
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