Adding a Microsoft Excel worksheet as a data provider

To add a Microsoft Excel worksheet as a data provider
  1. In the left pane, click IVR Routing > Data providers.
  2. Click Add and select Excel from the drop-down list.
  3. Type a Name for the data provider.
  4. After Workbook, click Select File and browse to the Excel worksheet you want to use as a data provider.
    Note:

    The Excel worksheet must be shared as a workbook and located on a UNC (Universal Naming Convention) path, also known as a shared network path. The syntax for a UNC path is \\ComputerName\SharedFolder\Resource. An example of the syntax format is \\IVRMACHINE\IVRDIRECTORY\WORKSHEET.xls. Locating the worksheet on a UNC enables IVR Routing to access the data provider remotely.

  5. Click Open.
  6. Click Test Connection.
  7. Click Save.
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