Adding attachments to emails

When replying to or forwarding an email, agents can add attachments. Agents can either drag and drop attachments into emails or add attachments by following the steps below. When dragging and dropping attachments, you must drop the attachment into the area of the User Interface that displays the To:, CC:, and Bcc: fields. Note that files attached by drag-and-drop are not embedded in the body of the email. To embed an image in the body of an email, see "Inserting images in emails".

Note that, by default, the maximum file size for emails, including attachments, signatures, and images, is 25 MB.

To add an attachment to an email (DESKTOP and WEB):
  1. When replying to an email, click the Add attachment icon. This icon displays as a paperclip.
  2. Navigate to the file and click Open. You can select multiple files.
  3. To remove an attachment, click the X button beside the attachment.
Parent topic: Handling emails in Ignite
↑