Handling bounced emails

Depending on administrative settings, you may be required to handle bounced emails. These are sent emails that failed to route due to out of office auto-responses, lack of space in the receiver’s inbox, delays caused by the mail server, and invalid addresses.

If your system is configured to support bounced email detection, and you have one or more bounced emails pending, Ignite displays the following behavior:

DESKTOP - The number of bounced items displays beside your Auto Replies/Failed Delivery subfolder (contained in the Failed folder). The font color of this folder name, and of the parent Failed folder, displays in red. You can select an item and either Junk or forward it.

WEB - Bounced items display in the Inbox and are marked in red, with 'Auto-Reply' text. You can select an item and either Junk or forward it. Supervisors can also view these items in History.