Leaving chat sessions

When an agent is finished with an interaction, the agent can end the chat session. When an agent leaves a chat session, a message is sent in the chat session stating that the session is complete.

To leave a chat session (DESKTOP AND WEB)
  1. When participating in an active chat session, click the End Your Session button.

    The End Your Session button displays as an X.

  2. When prompted, click Yes.
Parent topic: Handling chats in Ignite
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