Navigate using the Go to button

You can select an interaction listed in the Interactions tab present under Inbox, History, Cases, or Queues folders and navigate to the interaction in the folder it is currently located in.

For example, for an interaction in your Inbox that contains a related interaction in the History folder, you can navigate to the interactions tab and use the Go to icon next to this related interaction to navigate to the History folder and view the related interaction.

Note:
  • The Go to button is not displayed for the currently selected interaction in the Inbox, but is displayed only for the other related interactions for the same customer.
  • The Go to button is not displayed for the inbox items, that do not belong to you.
To navigate using the Go to icon from cases
  1. Click Cases to display a list of all cases.
  2. Click the required case from the list.

    The details are displayed in the right pane.

  3. In the Interactions tab, click Go to icon to navigate to the interaction’s current folder.
Parent topic: Interactions associated with cases
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