Configuring the web callback template

Web callback enables callers to submit callback requests using a callback request page accessed through a contact center’s website. Callers submit a telephone number, name, and time frame within which their call should be returned, as well as other optional information, which is then routed to the contact center.

IVR Routing includes a web callback template for use as the callback request page for your contact center. The following figure shows the web callback template. The web callback template must be manually configured as a part of your contact center’s corporate website. Experienced web developers can also use the template to construct their own web callback page.