Exporting forecasts to Workforce Scheduling

If you are licensed for Workforce Scheduling, after you generate forecast data, you can export it into a Workforce Scheduling schedule.

When scheduling for agents who handle a particular media type, it is recommended that you export forecasts that use solely data from that media type. For example, if you are forecasting based on historical data from an email queue, the forecast should be exported into a Workforce Scheduling schedule that handles only email ACD interactions.

To export a forecast into a Workforce Scheduling schedule
  1. Click Export Forecast.
  2. Select Workforce.
  3. For each media type, select the schedule for which to apply the forecast.
    Note:

    Each media type must be exported to a different schedule.

  4. Click Export.
Parent topic: Exporting forecasts
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