Modifying standard MiContact Center Business report templates
Using the Report Designer wizard you can modify standard MiContact Center Business voice report templates. In the wizard, you can remove data (column headings) and add new data (additional devices and column headings).
- Agent by Make Busy Code
- Agent Group by Make Busy Code
- Agent Group Performance by Period
- Agent Performance by Account Code
- Agent Performance by Period
- Agent Shift by Period
- DNIS Group Performance by Period
- DNIS Performance by Period
- Employee Group Performance by Employee
- Employee Performance by Agent ID
- Extension Group Performance by Period
- Extension Performance by Period
- Queue ANI by Area Code
- Queue Group Performance by Period
- Queue Group Performance by Queue
- Queue Performance by Account Code
- Queue Performance by Member
- Queue Performance by Period
- Trunk group Performance by Period
- Select the report you want to modify from a list of standard MiContact Center Business reports
- Select the time frames over which you want to be able to run
the report
Choosing options on this page enables you to select time frames when submitting or previewing reports. The start and end times enable you to run the report for a specific time frame for each day in the report. For example, you can run the report for your hours of operation only, 8 A.M. to 6 P.M.
The days of the week time frame enables you to run the report for specific days. For example, every Friday over the last two months.
- Click File > New.
- Click Next.
- Select the Redesign a standard report option and follow
the steps in the wizard.
At the end of the Report Designer wizard, the new report template opens automatically on the Design tab.
Note:On the Select an existing report template page of the wizard, under Filter by device type, select All devices if you want to see all available reports for all devices.
- Design the report.
See "Designing reports".
- Click File > Save.