Complete the following steps to automatically generate a report:
In an open template, click Report > Schedule or click the Define an Automatic Report icon.
Use the options in the Schedule tab in the Automatic Reports window to identify when the report should be generated.
To generate the report to a printer, click the Destination tab, select Printer, and select the appropriate printer options. The report is sent to your default printer. To select a different printer from the list defined in the Contact Center server, click Browse.
Note: Make sure the printer does not require that you specify a filename before printing. Devices that require you to specify a filename before printing will cause the Contact Center Scheduler to stall because user input is required.
To generate the report to a file, click the Destination tab, select File, and then select the appropriate File options.
Click OK.