Exporting report data from the Open window allows you to export a report without having to open the template. This method is useful when you have a template in which you have already specified the parameters, and if required, customized it with the data fields and look that you want.Complete the following steps to export report data from the Open window:
From the Contact Center Reports File menu, click Open. You can also click the Open Existing Template icon on the toolbar.
In the Open window, select the appropriate template and click Export. The report is automatically generated and then the data is exported to the file format specified.