Connect Contact Center Diagnostics Console provides various windows that provide detailed information about the current internal processes of Connect Contact Center. Click the Diagnostic menu to view the Diagnostic windows.All Diagnostics Console windows indicate when the information was last updated. The window columns can be sorted in ascending or descending order by clicking on the column title. To change the refresh rate for the data, click Settings > Refresh Rate.You must have either the Supervisor Administrator or the Entity Administrator permission to view and use the Diagnostic windows. Supervisors with the Entity Monitor permission will be able to see only the main window. Supervisor permissions are configured in Connect Contact Center Director via the Supervisors > Accounts > General tab.