Use the Active Calls window to verify that contacts are reaching the system. The window shows all contacts, including outbound calls, currently being routed by Connect Contact Center.To clear a call from the system, right-click it and choose Clear Call.The columns in the Active Calls window are:
Call ID — The ID for the call.
Device — The device used by the contact (either an extension, agent ID, email address, or chat IP address), for the contact' s first, second, third, and fourth device, respectively.
State — The current state of the device. The state can be one of the following:
Alert — The call is ringing.
Cnctd — The call is connected.
Fail — The call is in a fault state. This state will clear itself.
Held — The call is on hold.
Initd — The call is being made.
Routw — The call is being routed.
Unkwn — The status of the call is unknown.
Slntmon — The call is being monitored.
Slntmon+ — The call was monitored.
Barge — The call is being barged-in.
Barge+ — The call was barged-in.