Click Diagnostic > Chat > Active Chats to display the following information:
Call ID — The number that identifies the chat in Connect Contact Center.
Chat ID — The number that identifies the chat in the chat server. This is the session ID.
Client — The name of the client on the chat call.
Agent — The name of the agent on the chat call.
Other Parties — The name of supervisor(s) on the chat call.
Click Diagnostic > Chat > Chat Servlets to display the following information:
IP — The IP address of the chat servlet.
Version — The version of Connect Contact Center installed on the chat servlet.