Many of the initial problems with dial lists are related to configuration errors. Use the Dial Lists window to verify that Connect Contact Center is routing calls retrieved from the dial list database.If you want to monitor only a specific dial list, select it in the list and click Show Selected. More than one dial list can be selected. To monitor all dial lists, click Show All.The columns in the Dial Lists window are:
Instance — The current instance for the dial list.
Name — The name of the dial list.
Type — Indicates that the dial list is Progressive.
Status — The current status of the dial list. The status can be:
Not Active — The dial list is not active.
Active — The dial list is active.
Active Pause — The dial list is active, but paused.
Finished — The dial list has finished processing.
Periodic — How often the dial list is processed.
None — The dial list is not scheduled to be processed.
Daily — The dial list is processed every day.
Weekly — The dial list is processed every week.
Monthly — The dial list is processed every month.
Active Calls — The number of calls ready to be dialed.
Waiting Calls — The number of calls waiting to be dialed.