Displays the email accounts that Connect Contact Center is retrieving from the Organizational Mail Server (OMS). i.e. the corporate email server. Use this window to correlate the IRN number to the actual email account on the OMS.The columns in the Email Accounts window are:
Name — The name of the email account.
IRN Number — The IRN associated with the email account.
IRN Status — The status of the IRN. This can be Active or Not Active.
Address — The email address.
Max Server Backlog — The maximum number of emails waiting on the email server since the system start. For example, if the number of emails waiting reaches 55 on Monday, and reaches 75 on Tuesday, then the Max Routed number for Tuesday is 75.
Server Backlog — The current number of emails waiting on the email server. These are emails that have not been downloaded to the ECC server yet.
Max Routed — The maximum number of emails that are routed to agents, but not answered, since system start. For example, if the number of emails routed reaches 55 on Monday, and reaches 75 on Tuesday, then the Max Routed number for Tuesday is 75.
Routed — The current number of emails routed to agents, but not answered. This is the current number of emails in the email queue.
Answered — The number of emails answered.
Incoming — The status of incoming emails.
Outgoing — The status of outgoing emails.