The IVR Ports Status window provides a view of the IVR ports and their activity. Click Show Stations Status to display information on the IVR stations. If you want the IVR Ports Status window to be your top window, click Always on Top.It is recommended that, this window should not be kept open for a long period of time. The Queued Req field shows the number of calls waiting for an IVR port.The Time Out field indicates the number of calls that have timed out while waiting for a port. The Errors field displays the number of errors in the system.The columns in the IVR Ports Status window are:
RP Extension — The extension of the route point.
Status — The status of the port. The status can be:
Initializing — Indicates that the port is being initialized.
Idle — The port is idle and ready to receive calls.
Pending Connect — The port is waiting to receive calls.
Processing — The port is processing the call.
Finished Action — The port has finished an action.
Hanging Up — The port is hanging up on the call.
Port Busy — The port is between states but not ready to receive calls.
Error State — The port is unable to receive calls.
Action — The current action being executed.
Exceptions — The number of exceptions. Normally this is 0.
Pending Timeout — The number of pending timeouts. A pending timeout is when Connect Contact Center allocates an IVR port for a call that was never used for that call. This can happen, for example, if the caller hung up before the call was transferred to the IVR.
Finish Timeout — The number of finished timeouts. A finish timeout is when the IVR is not informed about the next action within the expected time.