Connect Contact Center Diagnostics Console displays LEDs indicating the status of various system components. Each LED has four colors — red, yellow, green, and gray. When the ACD, IVR, and PBX LEDs are green, the system is operational. Yellow LEDs for Chat and Email indicate that a system is not licensed for web chat or email.For the Connect Contact Center redundant server system, the LED color indicates the following:
Grey — No redundancy is configured
Green — Replication and redundancy is working
Yellow — Redundancy is configured, but ECC communications have failed
Red — Replication has failed