Connect Contact Center makes it easy to manage your external databases, without having to restart Connect Contact Center. Using Connect Contact Center Diagnostics Console, you can get details on a database connection, connect to all external databases, and fully disconnect from all external databases.Disconnecting from the external databases is useful when you need to change the Windows ODBC DSN configuration, since Connect Contact Center does not register these configuration changes automatically.Use the External Database Connections Window window to manage your external database connections.