Provides summary for every outbound call created in the system. This includes the status of the call, which is indicated by an icon next to the call in the list.To clear a call from the system, right-click the call and choose Clear Call.The columns in the Scheduled Callbacks window are:
Callback ID — The ID for the callback.
Call Type — The type of callback. The type can be:
DL — A progressive dial list call.
CB — A callback.
ABND — An abandoned call.
WCB — A web callback call.
Dial List Name — If the call type is a dial list, the name of the dial list.
Dial List Inst — If the call type is a dial list, the instance of the dial list.
Callback Destination — The callback number.
Service Name — The name of the service to which the call is connected.
Time to Initiate — The time that the callback will be made.
Start Active — The time, the callback becomes active.
Retries — The number of times the callback has been tried.
Last Return Code — The last code returned for the callback. The code can be:
Unknown — The state before the callback is initiated.
Success — The callback was successful.
Dest Busy — The callback destination is busy.
No Answer — There was no answer at the callback destination.
Cust Disc — The customer ended the call before it was transferred to the agent.
Answ/M — The call was answered by an answering machine.
Answ/M/Msg — The call was answered by an answering machine, and the system left a message.
Cbsrt_IVR_No_Port — The callback could not be connected because no IVR port was available.
Cbsrt_IVR_Failure — The callback could not be connected because the IVR failed.
Srv_Not_Act — The callback failed because the service was not active.
AG_Aborted — Before receiving the call, the agent became unavailable.
Time_Range_Ended — The time range specified in Connect Contact Center Director ended before the callback could be completed.
Date_Range_Ended — The date range specified in Connect Contact Center Director ended before the callback could be completed.
Period_Ended — The period specified in Connect Contact Center Director ended before the callback could be completed.
Dl_Terminated — The dial list was terminated before the callback could be completed.
Max_Time_In_Active — The amount of time the callback was active, but not dialed, before the system ended the callback.
Overdue_Call — The callback is no longer attempted since the specified in Connect Contact Center Director attempted callback time has expired.
Time_To_Init_Passed — The callback has exceeded the specified time in Connect Contact Center Director for making the call.
Alternative_Number — The callback made to the customer's alternative number.
Failed_To_Reach_Dest — The system was unable to make the callback.
Missing_Data — The system did not have the necessary data to make the callback.