The System Management - Agents window allows you to manage agents and identify the version of Connect Contact Center they are currently using.You can change an agent's login status using the System management - Agents window. To do so, right-click an agent in the list. From the resulting menu, choose Clear Agent to log the agent out of the system.Agents logged into the system using a telephone, rather than a PC, will have a Station ID of 0 and an empty IP Address column.The columns in the System Management - Agents window are:
Station ID — The ID of the agent's station.
Number — The number of the agent.
Extension — The telephone extension of the agent.
IP Address — The IP address of the agent's station.
Build Version — The current version of Connect Contact Center being used by the agent.