Authorized Contacts are trusted people, both inside and outside your organization, who manage your phone system. Authorized Contacts are assigned different roles, depending on their rights and responsibilities within an organization.
NOTES:
Resell Partners, see MiCloud Connect Resell Partners for important details about Authorized Contact roles for your customer accounts.
Resell Customers, please note that your Partner assumes all Decision Maker, Phone Manager, and Billing Contact roles and responsibilities for your account. Please contact your Partner for all support needs.
Authorized Contacts can use the Connect Portal to manage features, settings, and configurations for their Mitel MiCloud Connect account and for all users on that account. Authorized Contacts can also access business intelligence data and call activity reports and use those reports to better manage service levels, staffing efficiency, and sales performance. Authorized Contacts share access to team management features available from the Team menu and have exclusive access to other account features available from the Organization and Phone System menus in the Connect Portal.