Note: If your Mitel account uses Azure Active Directory or Okta (in Beta trials) for authentication, changing your enterprise password is done within Azure Active Directory or Okta. For more information, contact an administrator in your organization.
When your Mitel password expires (90 days after it was last changed) and you are prompted to change your password, or if you want to proactively change your password before it expires, follow the steps below. Optionally, you can go to https://auth.mitel.io/changepassword and then skip to step 2 below to change your password.
Sign in to the desired Mitel application, access Settings or Preferences, and select the Change Password option. In some applications, this option does not exist or this requires navigating to the Account > Login area.
When the Change Password screen appears, enter your username, which is usually set to your business email address, and click Next. Otherwise, go to the next step.
In the next screen that appears, enter your current password in the first input field, enter your new password in the second input field, and re-enter your new password in the third input field. The strength of the new password is displayed below the password input fields. Note that a new Mitel password must be different from the current password and include the following:
a minimum of 8 characters and a maximum of 16 characters
at least one number and at least one English letter
at least one of these special characters @ ! # $ % & _ - = +
no spaces
Click Next and an email is sent to you to confirm that your password was successfully reset.