The IMAP protocol is the default adapter type for NuPoint Unified Messaging. Use the IMAP4 protocol to connect the Microsoft Exchange and the NuPoint Unified Messaging server when you have less than 1500 Advanced UM users or Office 365 email server and the NuPoint Unified Messaging server when you have less than 750 Advanced UM users.
Instructions are provided on this page to set up IMAP for:
Notes:
If you need to change your current authentication configuration from "Encrypted" to "Basic authentication" (password sent in clear text), or vice versa, then you must stop and restart the IMAP service for the change to take effect.
If you need to change your current authentication configuration, then you must stop and restart the IMAP service for the change to take effect.
For IMAP configurations of Microsoft servers, the Active Directory mail nickname attribute must be the same as the user logon name attribute.
For Advanced UM with IMAP integration, no superuser account is required; however, NP-UM requires one account in Active Directory to query the Advanced UM user list. It is necessary to query to find each user's email address info and display name to deliver the voice mail to email.
If your enterprise is using a Microsoft Exchange 2013 server in secure IMAP mode, your Advanced UM users may experience a delay of up to ten minutes between the time they delete their voicemail messages in Outlook and the time the NuPoint database is updated. This occurs because of known synchronization issue with Exchange 2013 and is described in the Microsoft technical forums.
Advanced UM with IMAP can be configured in either of two ways, depending on whether you want users to access their mailboxes individually or using a superuser account:
Individual User Access: With this setup, which is available for all server types, individual users must update their Advanced UM Email Passwords whenever they change their email client passwords. No superuser is required; however, NP-UM requires one account in Microsoft Active Directory.
Superuser Access: With this setup, which is available for Exchange Server, a superuser account (NPUMAdmin) is used to access the individual user accounts and deliver the voice mail to email. This frees users from having to update their Advanced UM Email Passwords when they change their email client passwords.
Note: If the IMAP service (Microsoft Exchange IMAP4) is already started, then you must restart the service after performing the configuration steps below in order for IMAP to function correctly. To restart the IMAP service, from the Services Console, select Microsoft Exchange IMAP and right-click to restart.
The following procedure provides the basic steps. For additional information, refer to the Microsoft documentation at the links provided.
Note: If your enterprise is using a Microsoft Exchange Server 2013 in secure IMAP mode, your Advanced UM users may experience a delay of up to ten minutes between the time they delete their voicemail messages in OCP and the time the NuPoint database is updated. This occurs because of known synchronization issue with Exchange 2013 and is described in the Microsoft technical forums.
Enable IMAP4 service on MS Exchange Server with Exchange Management Shell by entering the following commands:
Set-service msExchangeIMAP4 -startuptype automatic
Start-service msExchangeIMAP4
See the following link for more details: http://technet.microsoft.com/en-us/library/bb124489(EXCHG.80).aspx
Enable IMAP4 access for a user with Exchange Management Shell:
Set-CASMailbox -Identity CAS01 -ImapEnabled $true
Note: The value "CAS01" in the command line above is only an example. You need to enter a valid exchange account that is specific to your system.
See the following link for more details: http://technet.microsoft.com/en-us/library/bb124783(EXCHG.80).aspx
Configure authentication for IMAP4 with Exchange Management Shell by entering one of the following commands:
Set-ImapSettings –LoginType SecureLogin (Secure IMAP enabled; encryption occurs before authentication)
Set-ImapSettings –LoginType PlainTextAuthentication (Secure IMAP enabled; encryption occurs after authentication)
Set-ImapSettings -LoginType PlainTextLogin (Secure IMAP disabled)
See the following link for more details: http://technet.microsoft.com/en-us/library/aa997188(EXCHG.80).aspx
Through Administrative tools > Services, right-click Microsoft Exchange IMAP4 and select Restart (or "Start" if the service is not running.)
If you are using a Microsoft Exchange Server 2013, start the IMAP4 service and the IMAP4 Backend service. (These services are disabled by default on Exchange 2013.)
Proceed to the next step in the Configuring Advanced UM - Task List (Configure Advanced UM Parameters).
If your enterprise is employing Microsoft Office 365 as its hosted mail server, you can use to the following summary instructions to configure NuPoint UM and confirm that the connection between the systems is operational.
To configure the connection to the Office 365 mail server:
From the Web View navigation tree, click Unified Messaging, and then click Advanced UM.
Select the Mail Servers tab and program the following:
Select Office 365 for the Mail Server Type.
Enter outlook.office365.com for the IP Address.
To check connectivity with the Office 365 server, click the Verify Mail Server IP Address button.
Note: For details concerning the mail server settings, see Configure Advanced UM Parameters.
To configure an Advanced UM user mailbox:
From the navigation tree, click Mailbox Maintenance, and then click Mailboxes.
Search for a specific mailbox or click Show All to see a complete list of mailboxes.
Click a mailbox link or select a mailbox in the list, and then click Edit > Selected.
Edit the mailbox parameters as required:
Enter the email address (Microsoft) in the Advanced UM Email Alias field.
Enter the password for the email alias in the Advanced UM Email Password field.
Click Save.
Note: For details concerning the Advanced UM user mailbox settings, see Enable Advanced UM for User Mailbox.
No special configuration steps are required to support the IMAP connection to NuPoint UM or Advanced UM user mailboxes. Refer to the Microsoft documentation for more information.