In addition to the base features, SMTP Forwarding and Web View, NuPoint UM offers two other Unified Messaging features:
Standard UM and Advanced UM are optional applications that require extra licensing and software blade installation. They provide the following benefits:
Easier and faster message management. NuPoint UM displays voice and fax messages visually in the users' e-mail clients, enabling them to see the following at a glance:
A listing of voice and fax messages.
Message caller ID information. This enables smart phone users to return the call simply by clicking on the number contained in the message.
Message date and time.
Status. Urgent messages are flagged with an exclamation point, confidential messages with a lock (if the email client supports these indicators).
Users can click on the message to hear it through a media player on their device.
Users can save messages. For users accessing their voice messages using Standard UM, the Save function automatically copies selected messages to their default email address. These messages then appear in the user’s email inbox as an email message with a WAV file attachment. The messages can be moved to a folder, archived, or sent via e-mail to users outside the NuPoint system.
Standard UM provides users with numerous options to manage their messages. Using the Settings tab in Web View, users can set parameters associated with the consolidation of their voice, fax, and email messages.
When a voice mail is received, NuPoint sends a message to the mailbox owner’s email account via the SMTP service. The subject of the message includes the original sender’s telephone number, a time/date stamp and a subject line that adheres to this format:
"Voice Message from <Name/CLID/Mailbox Number/Unknown Caller> MB:<To Mailbox Number>".
The body of the message can include:
A simple text notification that a new voice message has arrived. The voice message is stored only in NuPoint.
An audio attachment (.wav or .mp3 file). Listening to the attachment does not update the MWI. The voice message is stored in NuPoint and the email server.
A hyperlink to Web View. The user can log into Web View and manage the message from the Web View messages tab. Actions taken within Web View will update the MWI. The voice message is stored only in NuPoint. Note: Record-A-Call messages appear in the Web View screen but are not sent to the user's e-mail inbox.
An Audio Link to the specific message. The user can listen to the (new) message by clicking on the hyperlink. This will update the MWI. The voice message is stored only on NuPoint.
In most situations, there is no synchronization between the voice mails stored on NuPoint Unified Messaging system and the voice mails in the users' e-mail account or with the message waiting indicator (MWI) on their phone. The only exception occurs when the e-mail includes a link to the voice mail as an audio file. Listening to the file will mark the message as played in the NuPoint voice mail box; however, playing a message in the voice mail box will not mark the e-mail as read on the e-mail server.
Standard UM supports connections to SMTP email servers, including relay servers such as Microsoft 365 and Google.
Notes:
The "link to the message in Web View" option requires that your server translate the FQDN. If you have a corporate DNS server, ensure that the FQDN is associated with the appropriate IP address. If you do not have a DNS server, you need to use a text editor (like Notepad) to make an IP/FQDN equivalency entry in the system HOSTS file of the client PC (C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
For voice mail that is received as "Confidential" (forwarding not allowed) the NuPoint Unified Messaging system creates an e-mail message without a voice attachment and sends it to the user. In the body of the e-mail message, the user is directed to listen to the message over the phone.
For NuPoint deployments that are configured with the Web Proxy service of the MiVoice Border Gateway, the audio file links are valid both inside and outside the corporate network provided that DNS is configured correctly. An external DNS server should resolve your Virtual Host name (for example, "MAS1.mitel.com") to the corporate firewall, and your internal DNS server should resolve the LAN host name (also "MAS1.mitel.com") to the actual server on the LAN.
With Advanced Unified Messaging, users can receive all their voice, fax, and emails through a single interface—whether it’s the TUI or the email client. Actions taken on one interface are reflected on the other.
Advanced UM provides the following features:
Voicemail and fax messages are duplicated in the user’s email account—and therefore on the email server.
Users can manage all voicemail, fax, and email messages from within a supported email client.
NuPoint and the email server are synchronized so that actions taken on one system are reflected on the other. An email message (with audio attachment) is created for each voice message. For example:
When a user listens to a voice message through the TUI, the matching email message will be marked as “read” in the user's email inbox.
When a user clicks on an email message containing a voice or fax message using an email client, the message will be marked as “read” and the message waiting indicator (MWI) will turn off on the user's telephone. Note that the user may not have listened to the voice message in the attachment.
When a user deletes an email message containing an audio file using an email client, the matching voice message will be permanently deleted from the user's voice mailbox.
When a user deletes a voice or fax message using the TUI or Web View, the matching email message will be deleted in the user’s email inbox. On most email systems, the email will be moved to the “deleted” folder (and, if necessary, may be recovered from there).
Advanced UM can be implemented on a NuPoint 60 platform with support for 1200 mailboxes, or a NuPoint 120 with 2500 mailboxes. One Advanced UM license is required per mailbox that employs the feature.
Advanced UM supports IMAP connections to Microsoft Exchange servers, or to hosted email services such as Microsoft Office 365 or Google Apps. It can also be interfaced with a MAPI email gateway located on a separate Windows server. For a list of supported configurations, see Mail Server Adapter Types.
This option is based on an integration between the Microsoft Exchange server (e-mail server) and the NuPoint UM server (voice mail server). Emails on the Exchange server can be accessed by the NuPoint UM server so that voice mails and emails are accessible through both the Outlook client email and the NuPoint UM voice mailbox. The optional Active Directory plug-in provides LDAP-like directory services.
Also optional, users can install the Outlook Client plug-in, which provides a greater level of integration by installing:
the Mitel Networks QuickPlayer in each Outlook client, which provides the ability to play voice messages over the PC speakers or using a Call Me/Meet Me session
the Unified Messaging toolbar in the Outlook client so that users can reply to, create, and forward voice messages. The UM toolbar also enables users to launch Web View from Outlook.
Users who do not install the Outlook Client Plug-in:
Will not have access to the UM toolbar (can use the default Windows media player to play voice messages)
Will have voice mail messages displayed in Outlook with an email icon (rather than a speaker icon)
Microsoft Exchange integrations support both the IMAP and MAPI protocols.
This option is based on an integration between the Google Apps for Business hosted email server and the NuPoint UM server (voice mail server). The Google Apps integration uses IMAP (only) to synchronize with NuPoint Unified Messaging. The OAuth protocol is employed to provide access to email accounts in Google Apps, and eliminates the need for users to enter their email passwords on the NuPoint UM system.