When a caller requests assistance, NP Receptionist
Executes the pre-DN string programmed into the system configuration.
Dials the string represented by the attendant’s extension pre-dial index (if one was selected).
Dials the attendant extension number.
Executes the post-DN string.
If the attendant’s number is busy, the call is rejected. If the attendant does not answer, NP Receptionist follows the RNA (Ring/No Answer), Rejected call, or Busy treatment dictated by the original called party’s treatment type.
When a caller requests assistance after leaving a message, or when a user presses 0 (zero) while logged into his or her mailbox, the system
Executes the attendant’s transfer string programmed into the system configuration.
Dials the string represented by the attendant’s extension pre-dial index (if one was selected).
Dials the attendant extension number.
Hangs up (that is, the internal programming automatically appends an H to the end of the attendant extension number).